Shipping & Returns

• Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
• Orders placed after 2:00 PM CST may be processed the next business day.
• Custom, special-order, or large equipment items may take longer to process — we’ll notify you if expected delays apply.

• Most in-stock items ship via ground service.
• Expedited options (2nd Day Air, Next Day Air) are available at checkout for an additional fee.

• Shipping costs are calculated at checkout based on weight, dimensions, and delivery address.
• Additional charges apply for liftgate service, residential delivery, or remote areas when required by the carrier.

• Continental U.S. ground shipping: 3–7 business days (estimates only; not guaranteed).
• Expedited shipping: Delivery windows shown at checkout.
• We are not responsible for carrier delays due to weather, customs (international), or other events beyond our control.

• Risk of loss passes to you upon handover to the carrier.
• Inspect packages immediately upon delivery. If there is visible damage, note it on the carrier’s delivery receipt and contact us within 48 hours.
• Incorrect addresses may result in additional fees or reshipment costs — double-check your shipping information at checkout.

• Items must be in original, resalable condition with all packaging, tags, manuals, and accessories intact.
• You are responsible for return shipping costs unless the item is defective, damaged on arrival, or we sent the wrong product.
• A restocking fee of 15–25% applies to most returned items (determined by product category and condition).
• Non-returnable / Non-refundable items include:
  • Opened hydraulic or pneumatic seal kits
  • Opened fluids, chemicals, or lubricants
  • Special-order or custom-manufactured items
  • Electrical components once opened/installed
  • Used or installed tools/equipment
  • Clearance / final sale items (marked as such)

• Contact us within 7 days of delivery at sales@sotextools.com or (830) 433-7267.
• Provide photos of the issue and your order number.
• We will arrange a return label (at our expense) or issue instructions for replacement/repair.

1. Email us at info@sotextools.com sales@sotextools.com with your order number and reason for return to request a Return Merchandise Authorization (RMA).
2. Pack the item securely in its original packaging (or equivalent).
3. Ship to the address provided in your RMA email (usually our New Braunfels location).
4. Once we receive and inspect the return (typically within 5–7 business days), we’ll process your refund to the original payment method (minus restocking/shipping fees if applicable). Refunds usually appear in 5–10 business days depending on your bank/card issuer.

• Orders may be canceled before they ship — contact us immediately.
• Once processed and shipped, cancellations are treated as returns (subject to the above terms).

Repair Services
Returns for repair work follow a separate process. Contact us for an estimate or RMA. Turnaround times vary; we provide updates as work progresses. Diagnostic fees may apply if no repair is authorized. Questions?

We’re here to help. Reach us at:
SoTex Tools LLC
201 Deborah Dr
New Braunfels, TX 78130
Phone: (830) 433-7267
Email: sales@sotextools.com 
We appreciate your business!© 2026 SoTex Tools LLC. All rights reserved.